Akkadian Labs focuses exclusively on creating collaboration-inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software. Technology is complex. We make it simple.

This position is based in the US and is fully remote. We prefer candidates on Eastern or Central time.

What You'll Do:

Initiate technical assessment, troubleshooting and root-cause analysis for Unified Communication applications and integration within client environments
Ability to handle complex problems effectively, separating key issues and generating multiple solutions
Remediate open issues by implementing a work-around or permanent fix
Facilitate testing when applicable
Primary point of contact for clients reporting issues
Responsible for successfully managing customer expectations
Maintain a constant line of open communications with clients and internal teams and provide timely updates for outstanding incidents
Ability to develop rapport with client management and maintain strong working relationships
Ensure all assigned incidents are current and updated according to SLA policy
Promote team spirit and work collaboratively to achieve team goals

Bachelor's degree in Information Technology or related field preferred
3+ years of related experience
Working knowledge of Linux and Microsoft operating systems
Knowledge of Microsoft 365/Teams
Knowledge of VMware products
Knowledge of AWS and Azure
Knowledge and experience with TCP/IP networking
Knowledge of the Cisco Unified Communications Suite preferred
Cisco CCENT/CCNA are helpful
Excellent verbal communication and written documentation skills
Strong time management & organizational skills
Strong troubleshooting skills
Strong customer service orientation and sense of urgency in responding to customer needs

We have a competitive benefits program which includes Medical, Denta, Vision, Short and Long Term Disability, Life Insurance, Volutnary insurances, vacation, personal and sick time, and 401(k) with a generous matching program.

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