Title: Laboratory Quality Assurance Support Assistant - Full-Time

Location: Ithaca, NY, USA

Salary: 18.54-24.00 per hour Final pay determination will be based upon market, experience, specialty, and licensure/certification where applicable.

Hourly

Type: Full Time

Allied Health

Competitive wages - Tuition Scholarships - Comprehensive Health plan - Employer contribution to a retirement plan - Generous PTO package - Career advancement opportunities - Numerous Employee Discounts (Cafeteria, Gyms etc.)

Job Description:

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Quality Support Assistant will work closely with the Document Support Specialist and the Quality team to continue placing existing laboratory documentation under the document control process and various tasks needed to support the Quality Assurance Team. This individual will be available to field document support requests from other laboratory departments, assist the Document Support Specialist in the creation of new policies and procedures, assist the QA team with various tasks such as scheduling meetings.

This individual will be expected to work well collaboratively and as part of a team, as well as independently when needed. This position is remote, however the individual must have the ability to work onsite at 101 Dates Dr, Ithaca, NY 14850 as required.

Roles and Responsibilities:

Manage and organize document support requests from laboratory staff
Assist in formatting existing documents in the appropriate templates under the direction of the Document Support Specialist
Proofread laboratory documents prior to approval submission under the direction of the Document Support Specialist
Assist with the development of additional forms and templates for laboratory use under the direction of the Document Support Specialist
Meet weekly with the Document Support Specialist and the QA team, or more frequently if needed
Work collaboratively with laboratory staff to ensure document needs are being met
Create and review all Plan of Corrections Trackers for completion status
Review manufacturer guides and package inserts for limitations, storage requirements, and other restrictions
Attend meetings with laboratory staff as-needed in place of the QA Team or Document Support Specialist to take notes and report back, such as AM lab huddle and DISH
Monitor the status of signatures and approval for policies and procedures by reaching out to the necessary parties, when needed
Create flowcharts as needed to aid in the visual representation of laboratory processes

Required Skills and Experience:

Education- High School Diploma or GED Required. AAS or BS Degree in English or relevant focus preferred.
Experience - 2 Years of Proofreading experience. Ability to use Microsoft products (Outlook, Teams, Word, Visio, Excel, etc). One year of writing experience and knowledge of style guide use is preferred.

Preferred Skills and Experience:

Problem solving ability and attention to detail is preferred
Good written and oral communication skills preferred.
Requires ability to prioritize work, manage time wisely and adjust to changes in work volumes.

Physical Requirements:

Able to stand for long periods of time; requires manual dexterity and good eye-hand coordination. Able to perform light lifting, up to 10 pounds.

Location and Travel Requirements:

Hybrid (Primarily remote. Must be able to work onsite at 101 Dates Dr, Ithaca, NY 14850 as required)
Shift: Full-Time - Days, Flex
0%-5% Travel can be expected in this role

Pay Range Disclosure:

Standard Rate of $18.54 to $24.00 per hour plus benefits

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

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