Hybrid Customer Service Representative

Akron, Ohio

Hybrid

Description

Are you ready to take the next step in your career with a role that offers work-life balance, growth opportunities, and a supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our dynamic team. Imagine a career where you work Monday through Friday, enjoy exceptional benefits, and have the flexibility of a hybrid remote schedule that lets you work from the comfort of your home while also accessing our top-notch office facilities.

Why Join Us?

Work-Life Balance: Enjoy a consistent Monday-Friday schedule with evenings and weekends all to yourself.
Hybrid Flexibility: Experience the best of both worlds—work remotely and in our modern, secure office.
Amazing Benefits: Take advantage of paid time off, comprehensive health insurance, life insurance, and dental reimbursement.
Office Perks: Our facility boasts a free wellness center, gym, scenic walking paths, and an on-site Starbucks kiosk and full-service café to keep you energized and healthy.
Immediate Hiring: We’re hiring right now! Don’t miss this chance to advance your career—apply today and start your journey with us!

Key Responsibilities

What You’ll Do: As a Customer Service Representative specializing in Order Management, you’ll be at the heart of our business, ensuring our customers—ranging from leading retailers to service centers—receive top-tier service.

In this role, you will:

Be a Customer Champion: Respond to inquiries with knowledge and care, helping customers find the right solutions.
Drive Success: Handle order processing and data entry with precision, ensuring accuracy and timely delivery.
Keep Things Moving: Assist with forecasting and replenishment, making sure our supply chain runs smoothly.
Be the Go-To Expert: Provide updates on shipment locations and keep our customers informed.
Lead by Example: Train new team members, sharing your expertise to help them succeed.
Ensure Excellence: Work efficiently to prevent delays and maintain our high standards.

Requirements

Education and Experience – Hybrid Customer Service Representative

Your Qualifications:

Education: High school diploma required; a Bachelor’s degree is a plus.
Experience: Proven customer service experience, ideally in a call center or similar environment.

Benefits & Pay

Your Benefits and Compensation:

Stable Schedule: Monday through Friday, 9 AM to 6 PM, with one rotational week per month (11 AM to 7 PM).
Health and Wellness: Free access to our wellness center, gym, and walking paths.
Daily Perks: On-site, full-service café and Starbucks kiosk to fuel your day.
Financial Security: Enjoy comprehensive healthcare, life insurance, dental reimbursement, and generous paid time off.
Modern Workplace: Work in a secure, state-of-the-art facility designed for your comfort and productivity.

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