Job Details

Remote Type

Fully Remote

Description

Why Bardavon?

At Bardavon, we treat our people right.

We hire exceptional people who are exceptional at their jobs. We are dreamers. We are driven, idealistic, committed, and optimistic. As a company, we are irreverent about the status quo and confident in our ability to change the Workers’ Compensation industry and healthcare in America.

What You’ll Do:

The Customer Solutions Advocate contributes to the department’s efforts to receive, process, and place referrals with approved network providers according to Federal, State, Client and Company regulations and procedures. As part of the placement processes, work with internal and external stakeholders to ensure timely and accurate delivery of services, achievement of service level agreements and departmental key performance indicators. Placement processes include: receiving inbound referrals, opening new cases, making outbound calls, accepting inbound calls, requesting pertinent information, timely processing of data in company systems, and follow up activities so support a successful placement.

Serves as primary contact for the coordination of therapy services with the injured worker in a high-volume and high-contact environment
Provides exceptional customer experience to injured workers, adjusters, case managers, therapy providers as well as internal business partners
Processes and manages assigned referrals to ensure all company procedures are followed while exceeding client expectations, SLAs, and team and individual KPIs
Maintain compliance with all company and departmental policies and procedures
Maintain compliance with State and Federal laws and regulations
Provides timely and accurate communication on cases by leveraging phones, fax, email, CRM, and company-specific software
Accepts inbound and outbound calls to support therapy placement activities and processes as well as stakeholder inquiries
Data entry of essential case data is of high accuracy and meets system requirements
Document and track support and ticket requests and ensures proper notification and resolution of issues impacting assigned cases
Troubleshoots patient and/or customer problems, identifies issue source, and works with management on resolution if required
Ability to multitask and handle multiple cases at one time
Ability to critically think through opportunities to delight the customer
Attention to detail in accurately documenting information in multiple systems
Professional and positive phone etiquette
Other duties as required/assigned

Must Have’s:

High School diploma,
Experience with multiple computer systems and programs
Proficiency in Word, Excel, CRM tools, preferably Salesforce
Proficient data entry skills

Nice To Have’s:

Professional and positive phone etiquette
High attention to detail and ability to execute specific client work instructions
Effective communication and customer service skills
Able to work with others professionally while completing multiple tasks simultaneously and successfully
Maintain a professional image and attitude
Ability to effectively present information and respond to questions from managers, providers, clients, customers and the general public
Ability to make decisions in the absence of detailed instructions and work independently or in a team environment
Advanced reasoning and problem-solving abilities and planning skills.
Ability to work independently and in a team environment
Bilingual/Fluent in Spanish is preferred

Compensation:

The range of base salary for this role is between $36,600 to $42,120 plus benefits. Please note that base salary is a guideline and will vary based on factors such as work location, qualifications, skill level, and competencies. Additionally, salary is just one component of Bardavon’s total rewards package. Depending on the role, employees may also be eligible for a bonus program and/or incentive pay.

Timeline:

Our Talent Acquisition team will review your resume and respond.
If there is a match, we will give you a call.
If there is not a match, we promise to let you know and will stay in touch for future roles.

We do Workers’ Comp differently.

Bardavon Health Innovations is a proactive Workers’ Compensation partner that connects all stakeholders to better manage claims and offer work readiness solutions through rehabilitation therapy. We share a holistic analysis of the claim so America’s injured workers can achieve optimized outcomes and return to full-duty employment.

Bardavon offers a complete benefits package, including medical, dental, and vision insurance; 401(k) with company match; and generous paid time off.

EOE M/F/D/

Bardavon Health Innovations jobs

Customer Solutions Advocate (Bilingual Spanish Preferred)