Title: Commercial Servicing Specialist (HYBRID)

Location:

US-PA-East Petersburg

Requisition ID

2024-21537

Location Name

ASC - East Petersburg

County

Lancaster

Category

Operations

Position Type (Portal Searching)

Full-Time

FLSA Status

Non-Exempt

Job Description:

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

Position is hybrid following training. Rotating weeks in-office and remote. In office weeks are located at our Administrative Service Center in East Petersburg, Pa. (near Lancaster)

Hours are 8:00-5:00 Monday - Friday. Occasional need to work until 5:00.

Responsible for a variety of complex loan servicing functions and high dollar transactions for prime commercial customers including but not limited to: Participation Servicing, Small Business Administration Reporting, Escrow Processing, Wires for advances and payments, and Interest SWAP support. These services require a thorough working knowledge of the applicable loan core system, and are provided to all Fulton Financial Affiliate Banks.

Responsibilities

Monitors daily participation activity reports for financial transactions, reconciles and remits appropriate funds within twenty four hours of transaction date via wire, deposit account or check. Communicates transaction activity and any rate changes to participating bank. Periodically sends audit confirmations to participating banks to confirm the mutual accuracy of our system accruals and participation balances and percentage records.
Small Business Administration Reporting and Servicing. Requires a thorough understanding of Small Business Administration rules, regulations and operating procedures. Assists in the set up of new Small Business Administration loans and modifications on the core system in addition to boarding the loans in a separate Small Business Administration system. Monitors daily Small Business Administration activity reports for financial transactions, reconciles and remits appropriate funds representing payoffs, delinquency payments on sold loans, and monthly remittances of guarantee fees and nondelinquent sold loan payments on the Small Business Administration 1502 report. Remittances must be submitted within the appropriate deadline for the various transactions in order to avoid penalties. Noncompliance could result in loss of Preferred Lender status with Small Business Administration. Verifies and maintains accurate system accruals, balances and sold percentages between the core system and PCFS.
Sets up new escrow payee account segments on the core system. Reviews escrow payable reports and ensures timely payment of all escrow items including real estate taxes, property insurance and flood insurance to tax agencies or insurance companies. Late remittances could result in penalties. Responsible for ensuring receipt of new tax bills and or insurance premium invoices and updates core system. Performs annual escrow analysis and reviews for accuracy.

Qualifications

Education

High School Diploma or equivalent. (Required)

Experience

1 or more years participation loans (Required)

1 or more years Performing the essential duties of this role. (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $17.75 - $24.18.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

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