About Mingle Health

Our vision is to be an innovative force in the healthcare market. We provide our clients with the technology and tools to bring balance to their operations, assisting them in creating vital medical practice, providing comprehensive patient access, maintaining quality, and controlling costs.

In the fast-changing world of healthcare technology where there is ever-increasing pressure to make data-driven decisions, our strategic consulting methodology steers practices through the rough waters of change with tools that simplify, standardize, and integrate all practice operations.

Role Values

As part of the client services team with a focus on customer service and strong project management, we expect our team to conduct their work and interactions according to the following value statements:

Customer Focus – Our customers are the life of our business. Building and maintaining effective working relationships with customers is the primary value our team brings to the company.

Communication – Clear communication practices that meet the needs of both external clients and internal stakeholders allow us all to succeed in our work.

Teamwork – Collaboration and functioning inter-dependently as a team allows us to achieve common goals.

Personal Adaptability – Different situations call for different approaches. A flexible and varied approach with customers and internally allows us to remain adaptable and meet the needs of our varied stakeholders.

Growth Mindset – Prepare, work hard, and learn from your mistakes. When failure occurs, we learn from it and use it as an opportunity for improvement.

Enjoyment – Success cannot be achieved without the ability to enjoy your work with your team. The ability to have fun at what you are doing needs to be encouraged and supported every day.

Daily Duties

The Client Support Associate will provide operational and administrative support to a specific subset of our customers. This role will help us retain and expand our client relationships by providing guidance to our small practices.
Assist Quality Program Consultants and Program Managers in creating and updating educational materials for our self-service line of business.
Serve as the primary point of contact for a subset of MIPS (Merit based Inventive Payment System) customers, including answering phones, monitoring Live Chat, and triaging client questions
Support and engage clients as they navigate the steps in the MIPS project plan, including the Mingle Health Dashboard

All candidates are expected to have:

A willingness to work as an effective team member with extensive peer interaction.
Strong organization and time management skills.
Ability to learn quickly and readily ask for assistance.
Willingness to function in a rapidly changing environment requiring occasional work assigned outside of the defined job description.
Scrupulous adherence to HIPAA (Health Insurance Portability and Accountability) privacy and security policies as we aim to be the best stewards of our clients’ PHI (Protected Health Information).
Ability to work independently in a remote work environment.

Preferred candidates could also have:

Strong personal initiative with excellent follow-through, attention to detail, and tenacity.
Experience with the following tools: Salesforce, SharePoint, Slack, Microsoft Teams, Miro, and other collaborative online tools.
Prior experience in customer service, healthcare, or administrative support.
Quality improvement experience in a healthcare setting.

We are a 100% remote team, so routine use of remote communication tools is expected.

Mingle Health jobs

Client Support Associate