Job Description

Cloud Lake Technology is looking for a Systems Administrator II to support a Department of Homeland Security (DHS) prime contract that provides comprehensive support services for Customs and Border Protection (CBP) to include planning, building, testing, deployment, stabilization of workstation changes, software distribution, patch management, service management, and program and administrative management related tasks. 

This is a remote opportunity! To join our team of outstanding professionals, apply today!

Responsibilities

Will serve as the escalation POC for system admin related issues
Monitors server performance, ensuring systems are running efficiently
Applies software updates, patches, and configuration changes to keep systems secure and operational
Manages system backups and disaster recovery processes
Supports the maintenance and updates of Microsoft Endpoint Configuration Manager (MECM) infrastructure
Assists with common and third-party applications like Adobe Creative Cloud, BeyondTrust and Microsoft 365
Implements and tests group policy changes

Qualifications

Must be a U.S. citizen
Able to obtain and maintain a favorable CBP suitability determination
Highschool GED with 2+ years of relevant IT experience
Experience providing operations and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, patching, imaging and updates to include troubleshooting issues when they arise (or similar product to MECM)
Experience resolving escalated issues from other teams
Understanding of Windows 10 and 11 operating systems
Experience with MECM, Active Directory, and Microsoft Intune
Basic troubleshooting skills and customer support experience
Knowledge of scripting/programming languages (preferably DOS, VBScript, PowerShell, MS Graph API or SQL) to automate processes
Strong communication skills and a customer-focused approach
Critical Thinking
Problem Solving
Communication
Cybersecurity Awareness
Adapts quickly to new technologies

Desired Qualifications:

Certifications in A+, Security+, Microsoft 365 Endpoint Administrator, or MECM related are a plus

Pay Range

$60,000 - $69,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job ID

2024-14625

Work Type

Remote

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