Description

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn’t a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products - all within one platform. More importantly, there isn’t a team more committed to helping creators earn a living.

We’re on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.

The Kit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.

The Role

We’re hiring a Deliverability and Compliance Specialist to maintain Kit’s healthy reputation and provide hands-on support to help creators reach the inbox of their subscribers. You will support all Kit customers and our deliverability in a key role that reports directly to the Manager of Creator Growth and Deliverability.

We are looking for someone who is great at both analyzing data to solve problems and teaching complex concepts. They also need to be an excellent communicator with customers, teammates, and industry contacts.

Responsibilities

Success in this role looks like:

Providing quick and high-quality support for all deliverability support tickets and escalations
Monitoring all accounts to ensure compliance and providing support to customers when needed
Helping build Kit’s reputation in the deliverability space by creating educational content, among other strategies
Training members of the general support team on key deliverability concepts
Creating documentation and blog posts to support customers with deliverability
Assisting with account approvals to provide excellent support while maintaining Kit’s reputation
Performing deliverability audits for high-value accounts
Blocklist monitoring and remediation
Spam trap monitoring and outreach
Remediation of any delivery issues by communicating with mailbox providers and other industry contacts
Active participation and representation at M3AAWG meetings
Collaborating with product and engineering to improve features and processes

Requirements

The right candidate should have:

2+ years of customer support experience
1+ years of deliverability support experience
Experience with the email deliverability landscape (mailbox providers, blocklists, etc.)
An understanding of email authentication (SPF, DKIM, DMARC)
An understanding of spam traps, list health, sender reputation, and email compliance
Bachelor’s degree preferred
Exceptional communication and relationship-building skills – with an ability to communicate complex information internally and externally
A creator-focused mindset - extremely motivated to help creators succeed by providing excellent customer service and education
A desire to be a company representative by producing content, partnering with industry connections, and attending deliverability events
Comfortable working in a 100% remote environment
Attend our bi-annual retreats
Have enthusiasm and belief in our mission, vision, and values

Compensation + Perk + Benefits

Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at a level 3 ($115,000). Level is determined based on experience and our interview process.

Perks + benefits include:

Profit Sharing
Kit equity
401k with a 5% match
Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100%
$4,000 equipment allowance for your first two years, $3,000 budget every following two years
Individual learning + development budget ($3,500/year)
Gender affirming benefits
Childcare benefit up to $3,000 annually
Twenty (20) days of paid time off during each year of employment
Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
Ten (10) paid holidays a year
Two weeks of paid sick time each year, including mental health + well being days
Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
Four-week, paid sabbatical after five years with the team
Fantastic in-person or virtual retreats with the team twice a year

How to Apply

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

A phone screen with someone on the hiring team
A technical interview to assess your technical knowledge and experience
Culture contribution interview
Hiring manager wrap-up conversation

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.

Kit is an equal opportunity employer. We value diversity in all of its forms, and we hire the best person we can for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Kit jobs

Deliverability and Compliance Specialist