Summary or overview of job duties:

Starting pay rate is $19.

Full and part-time shifts available.

All classroom training is full time (M-F from 8:30a-4:00p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Essential duties and responsibilities include but are not limited to the following:

Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
Process web tickets and respond to web chat requests
Monitor EIs and call out backup messages as necessary
Present and discuss the products and services of the company to customers
Perform other duties as assigned

Job requirements

Minimum accurate data entry of 35 wpm
Ability to work independently in a high volume, detail oriented environment
Strong customer service skills
Excellent verbal and written communication skills
Ability to prioritize work and multi-task
Consistent attendance and stable work history
Ability to work and change with dynamic professional environment
Consistently meets or exceeds KPIs

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete the form HERE and the application HERE to apply.

One Call Concepts, Inc. jobs

Customer Service Representative