We are on a journey to help the next million creators, publishers, and companies scale and monetize their audiences. beehiiv is already home to tens of thousands of the most popular newsletters worldwide, and we're only 34 months old!

The company quickly achieved $1M ARR in January 2023 and over $7M just a year later in January 2024 📈.

This is an incredible opportunity to join a hyper-growth company as one of our Customer Support Specialists. This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally you will have:

2+ years of working in a similar support role
Prior experience working with Zendesk and other support tools
Excellent customer relationship management skills
Solid communication, listening, and writing skills
Ability to problem solve and resolve client issues
Strong organization skills: able to work independently with little direction when necessary
Genuine excitement about scaling a nascent platform
An ownership mentality
Experience working at an email platform is a huge plus

What you will be responsible for

Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
Be available to work nights, weekends, and holidays
Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
Work diligently to unblock and assist users to achieve their desired outcome
Create and build thorough documentation and processes to assist both users and improve internal processes
Contribute towards building a world-class support team

Why beehiiv?

We're remote. We believe that your best work is done where you feel safe, comfortable, and supported.

Empathy, not ego. Empathy opens the door to problem solving. Our team is uniquely talented and we can solve any problem when we lead with empathy.

Bias towards action. Most decisions can be changed or altered, but progress cannot be created without action. It is almost always better to deliver something today over something that may be better tomorrow.

Complete transparency. You will have full access to business metrics about the company.

Owner-attitude. Ownership creates a sense of pride and accountability. It empowers someone to stand up for what is right, with a long-term outlook.

We'll take care of you

Competitive salary
Stock Options
Health, Dental, and Vision Insurance
401(k) employer match
Unlimited PTO (mandatory 10 days per year minimum)
Annual IRL Retreats
Unlimited book budget
Wellness Day each month (every third Friday)

About beehiiv

We're empowering creators to create, monetize, and grow by building the most powerful and robust newsletter platform, built by newsletter people. And we're only just getting started 🚀

beehiiv is committed to a diverse and inclusive workplace. beehiiv is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Department

Customer Support

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

Compensation

$50,000 / year

beehiiv jobs

Customer Support Specialist