Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace.

Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s leading providers of health and accident insurance products to the higher education market.

In this role, you will…

Be responsible for customer service in support of student health products administered by Wellfleet. Learn the basics of insurance
Understand the student health insurance products serviced at Wellfleet
Learn to navigate the LuminX claim system
Understand the customer service process
Meet and/or exceed productivity standards
Provide accurate responses to callers
Demonstrate a sense of urgency to ensure calls are answered within queue standards
Adhere to deadlines/turn-around times
Demonstrate the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.
Have the ability to multitask
Ensure that all voicemail messages are obtained, and calls are returned within 24 hours
Consistently maintain a positive and professional attitude
Communicate issues, concerns etc. to supervisor
Respond to email inquiries in a timely and professional manner
Perform other duties as assigned, or as situation dictates

We are looking for candidates with…

A minimum of one years’ work experience in customer service preferably working in a health insurance setting, medical billing office, coding with a health care provider or related field
Possess effective communication skills and be patient, resilient and stress tolerant
Customer-focused with a genuine interest in helping others
Cooperative and enjoy working with others as part of a team
Mature, responsible and dependable with focus and attention to detail
Above average computer proficiency skills with ability to type
Stable work history
Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service

Why Wellfleet?

Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision.

Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.

Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.

Are you interested in exploring a career at Wellfleet? Explore our open positions.

General:

Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer. The base hourly range is $22.00 to $25.00. This range anticipates the low and high end of the wages for this position. Actual wages will vary and are based on factors such as a candidate’s qualifications, skills and competencies. Wages are one component of Wellfleet’s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at: wellfleetinsurance.com/about/careers. #LI-KS1

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Customer Service Representative