Primary Responsibilities:

Answer phone inquiries regarding health care coverage, eligibility for benefits, account status, claims, billing, address changes, and benefits verification.
Utilize reference material and fee schedules to obtain accurate information.
Contacting sources within or outside the organization to obtain information.
Identify and determine action to be taken to resolve a variety of problems.
Prepare or initiate a variety of correspondence and documents to respond to inquiries or to adjust records.
Prepare routine reports and document all phone inquiries in patient notes.
Perform other related duties as assigned.
Demonstrate diplomacy and tact while interacting with all levels within and outside of the organization
Maintain composure under pressure situations

Qualifications:

Must be 18 years or older
Authorization to work in the United States
A minimum of one year experience in a call center
Knowledge of medical terminology, CPT, HCPCS and ICD-10 codes preferred
Bilingual a plus
Ability to safely and successfully perform the essential job functions with or without a reasonable accommodation, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance.
Ability to sit for 6-8 hours.
Constant use of computer keyboard and mouse; repetitive use of both hands.
Occasional to frequent twisting of neck; occasional bending of neck and at waist.

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