Overview

Remodel USA has been in business for nearly 25 years and operates along the East Coast. We specialize in window replacements, walk-in baths, kitchen refacing, and siding. Our commitment to quality and reliability ensures the timely delivery of top-tier products at fair prices every time.

As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.

* This is a remote opportunity*

Responsibilities

Qualifying prospects for presentation appointments.
Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
Managing the lead flow for all salespeople.
Contacting homeowners to confirm their appointments.
De-escalating situations involving dissatisfied customers, offering patient assistance and support.
Collaborating with other call center professionals to improve customer service.
Documenting all client interaction and communication.
Making outbound calls to follow up on all inquiries.

Qualifications

Customer service and phone experience.
Excellent communication and customer service skills, both written and verbal.
Great active listening skills.
Exceptional interpersonal and rapport-building skills.
Highly organized with the ability to multitask in fast-paced environments.
Computer literate and experience in data entry, MS Outlook, MS Word.

What We Offer

$15 an hour + bonuses.
Remote work opportunity
Full health benefits including health, dental, vision
401 K savings account
Opportunities for growth and advancement

Schedule

Remote
Weekend availability is mandatory

Posted Min Pay Rate

USD $15.00/Hr.

Posted Max Pay Rate

USD $15.00/Hr.

Remodel USA jobs

Call Center Agent - $15/hr