Remote (United States)

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We’re looking for a Member Services Associate to help support daily member interaction activities, including telephone and email inquiries. Work directly with members to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming member inquiries are addressed in an accurate and efficient manner.

Schedule: Ability to work at least one of the following shifts that fall within the Member Services hours of operation of 8am-6pm EST.

Shift options: 8-4:30pm EST, 8:30-5pm EST, 9-5:30pm or 9:30-6pm EST Monday-Friday with potential for weekend shifts

What You'll Do as a Member Services Associate:

Support day-to-day Member Service operations including taking phone calls, responding to emails, and chats from current and prospective Brightside members
Solve routine and complex issues; escalating member issues to the appropriate teams according to document processes
Apply training, supporting inquiries by reviewing self service materials to independently resolve
Cover weekend phone and email support if needed
Escalate and/or triage issues as needed
Display active listening and patience to all existing and potential customers
Interact effectively with various teams to provide assistance and information
Perform additional duties as required

If you’re a great fit for this role, you:

Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
Are a proactive problem solver
Can take initiative and thrive in a semi-structured and dynamic work environment
Are an effective oral and written communicator without feeling flustered when challenged
Are passionate about helping mental health care patients obtain access to care
Are driven to have a positive impact

Who We Are:

We are a team of digital health veterans passionate about changing the way people get depression treatment
We are user-focused, empathetic, and design-driven
We are uncompromising in our clinical standards
We are data-driven and evidence-based
We are a team that appreciates balance, diversity, and happiness
We are people who have seen depression up close, whether ourselves or with people we love, and who want to make an impact

Brightside is an equal opportunity employer. We believe that diversity improves our working environment and our ability to offer a high value service to our customers.

Benefits:

Competitive compensation: $18/hr
Fully paid for comprehensive health care (medical, dental, vision)
Pet Insurance
Life Insurance & Short / Long Term Disability
15 Paid Vacation Days, 3 Paid Sick Days, 3 Paid Personal Days
Parental Leave
401k Plan
Work remotely
Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

Brightside Health jobs

Member Services Associate