Remote

Contact Center

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We’re Looking For A: Customer Care Representative

Location: Remote (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)

Training Schedule: Paid virtual training (4-5 weeks)

8:00 AM to 4:30 PM MST Monday-Friday

Call Center Hours of Operation: All shifts include at least one weekend day

7:00AM-6:00PM MST Monday-Friday
7:00AM-5:00PM MST Saturday/Sunday

What You’ll Be Doing:

Handle various accounts simultaneously
Research and reconcile problems concerning charges and payments
Correct/update customer information as appropriate
Document accounts with actions taken/customer requests
Place orders for customers as requested
Track shipments
Meet standard call center performance metrics
Perform other Duties as assigned

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

High School Diploma or GED
Strong oral communication skills
Takes initiative in problem-solving
Detail-oriented
Exceptional customer service skills
Ability to empathize, build rapport, and de-escalate customers
Working knowledge of call center systems and/or workflows
Excellent written communication skills
Proficiency with basic Microsoft Office software, specifically Excel and Word (preferred)
Working knowledge of call center systems and/or workflows (preferred)

The Golden Difference. How are we different from other companies?

Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
Employee Stock Ownership Plan (You're part owner of GCC). Learn more.
401k retirement contribution with company matching up to 3.5%
10 days of paid vacation, 6 days of paid sick time plus holidays
Massive room for professional growth and results-based pay increases
Actually fun virtual & in-person events

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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Golden Customer Care jobs

Customer Care Representative