Our Mission

We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.

Agents provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. This role will provide phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns.

General Responsibilities:

Remote Position- Only candidates within driving distance of Bethlehem, PA will be considered.

Schedule available: Monday--Friday; 9am-5:30pm

Applying knowledge of company products/services to efficiently respond to customer inquiries in a professional manner
Being the first point of contact for customer inquiries, technical support and/or troubleshooting, including possible customer outreach via email, phone, chat, social media, etc.
Training is remote via Microsoft Teams; strong written and verbal communication is required as well as the ability to learn in a virtual environment.

Inbound Calling / Order Processing

Supporting the customers or sales representative with new order creation, order modifications and upgrading existing accounts.

Outbound Calling

Directly reaching the customers for Courtesy Day Before Install Calls /Received Courtesy Call
Any additional information needed to proceed with placing the order
Schedule will be Monday – Friday ET days. Flexibility as schedules change based on business needs
Special Projects Support escalation email handling , Special projects provided by the client

Must Haves:

High School Diploma/GED required
Open Schedule Availability depending on departmental needs
Exceptional Customer Service Skills
Bi-lingual preferred but not required

You will be eligible for:

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Student loan reimbursement
Tuition Reimbursement
401(k) or retirement plan

Sequential Tech - Join us on a journey of growth and opportunity- where your career can flourish from within! We are a growing company where over 90% of our management was promoted from within!

At Sequential Technology International, we are committed to fostering a diverse and inclusive work environment. Our company values innovation, integrity, and collaboration, and we strive to support our employees’ professional growth and development. Equal opportunity is a fundamental principle of our hiring process. For more information about our company, please visit our website.

Sequential Tech jobs

Customer Service Representative