United States (Remote)

Job Description

Overview

As a Salesforce Administrator I at Fanatics Betting & Gaming (FBG), you are here to ensure FBG capitalizes on the benefits offered by the CRM system. In this role, your duties will include creating user accounts, maintaining our service databases, and supporting us in training staff on the effective use of CRM products. To ensure success as a CRM administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment. CRM administrators ensure that their CRM administrator expertise translates into optimized service department operations.

Requirements

Ensuring optimal performance of Salesforce systems and products
Upgrading and configuring Salesforce systems for optimized integration
Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users
Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security, improve help desk throughput and efficiency
Document specific best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment
Implement and maintain salesforce standard and custom objects including fields, validation rules, and various declarative automation
Salesforce release management including Sandbox management, change set tracking, and requirement collaboration with the software development team
Lead “Help Desk” triage and request prioritization, provide Tier 2 & 3 Salesforce support
Support Salesforce Einstein chat to further utilize AI and Next Best Actions to streamline Customer Support Operations
Research add-on application packages and support ROI analysis for acquisition of applicable programs
Support the integration with 3rd party applications
Experience with administration of 3rd party tool, Conquer is a plus
Managing Salesforce roles, profiles, sharing rules, workflows, and groups
Maintaining the service cloud, as well as building custom reports and dashboards
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Preparing reports for the operation team, and other departments
Must be available for on-call rotation after normal business hours and on weekends
Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities

Qualifications - Required

SQL experience required
1-2 years CRM database administration
Enjoy working in a fast-paced environment and a constantly evolving industry
Highly developed listening skills, excellent customer service skills required
Excellent, highly professional written and oral communication skills required
Strong analytical and problem-solving skills
Must be a highly motivated self-starter, able to maintain poise under pressure
Ability to work effectively both independently and as part of a team
Experience in performing Salesforce upgrades and ensuring successful integration
In-depth knowledge of Salesforce products and their functionalities
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Knowledge of importing service data and generating Salesforce reports
Ability to provide Salesforce training and end-user support.

Qualifications - Nice to have experience

Salesforce architecture experience
Experience with Apex and Visualforce development
Salesforce Service Cloud or Sales Cloud admin certification or equivalent experience.
Salesforce Einstein Chat experience
Experience working in an Agile environment, Jira experience a plus

If you possess some of these skills but not all of them, we still encourage you to apply!

The base salary range for this role is $100,000 per year - $125,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award.

Fanatics jobs

Admin Salesforce I