Description

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.

Success in this role looks like:

Success in this role is, more than anything, being an effective team player. It’s using teamwork to achieve both individual needs and the needs of the team. Being able to balance incoming call volume/workload and outgoing/follow-up/resolutions. Additionally, having great communication skills, creating positive working relationships with multiple departments, and the ability to think outside the box when needed to resolve issues. It is being willing to challenge yourself, learn new things, always having a hunger for growth, and the ability to adapt to change.

Core Responsibilities

Provide phone and email support for our merchants and sales reps
Partner with our operations and sales teams to provide quality and cohesive support
Assist merchants with troubleshooting credit card processing equipment and related systems (technical training provided)
Assist merchants with basic online access, password resets, transaction lookups and new orders
Work with our Financial Support team to provide assistance with processing related questions and issues
Handle routine account maintenance and updates regularly
Continuous learning which may include cross-training into multiple departments

Requirements

Preferred Skills

Strong oral and written communication ability (over the phone and email)
Fluent in Korean, with the ability to read, write, and speak proficiently to effectively communicate and engage with Korean-speaking merchants
Quick and eager learner
Passionate about building relationships with and servicing our clients
Technical aptitude
Strong ability to navigate multiple computer systems
Highly organized with strong follow-up and attention to detail
Ability to identify root causes of issues and route issues to the appropriate team to solve said issues.
Self-starting and driven
Ability to self-manage and multi-task projects with varying degrees of priority
Flexibility with an occasional need to work outside of normal business hours, including after-hours and weekends in order to best serve our clients.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Voluntary & AD&D)
Paid Time Off (Open PTO After One Year)
Short Term & Long Term Disability
Wellness Resources

The salary for this position is $80,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.

Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.

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Bilingual Support Representative (Korean)