Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

What you’re applying for

Liability Coordinator (Remote)

We’re searching for an empathetic, organized, well-spoken Claims Experience Coordinator to join our Claims Experience (CLX) team.

As a Claims Coordinator, you’ll be part of the frontline support system helping our Liability Claims Advocates achieve success. You’ll complete essential claims processing tasks like monitoring claim workflows and summarizing important documents, in addition to using your stellar written communication skills to provide a world-class claims experience to our customers.

What You’ll Do

Provide a delightful experience for customers who email Lemonade claims-related questions
Triage claims to the correct advocates
File claims with third-party carriers for subrogation opportunities
Document and track lawsuits that come in against our customers and Lemonade
Follow-up on outstanding checks to ensure customers have received their payout
Complete claims support tasks for advocates on our Liability and Litigation teams

What You’ll Need

At least 1 experience in an administrative role
Strong written and verbal communication skills
Ability to adapt to change
Strong desire to be part of a growing tech company

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

*Please note that we are unable to sponsor Visas for applicants.

Lemonade’s US hourly rate for this full time position is $21.15 hourly, plus equity + benefits. Our salaries are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Lemonade jobs

CLX Liability Coordinator