Based in the Topanga, CA Westfield location, the Studio Supervisor will report to the Studio Manager. You will be responsible for executing the Studio’s presentation and experience while providing an amazing experience to Studs’ clients.

Hourly Rate: $24/hour

Key Responsibilities:

REVENUE

Financial Acumen

Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics
Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan

Drives Results

Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor
Structures the sales floor to maximize sales and service aptitude

Customer Focus

Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
Implements and trains to service recovery best practices

OPERATIONS

Optimizes Work Processes

Oversees the Studio’s experience division including selling culture, bedside manner, and training or the Studio’s presentation division including brand standards and visual merchandising
Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions

Decision Quality

Balances analysis, experience, and integrity when making decisions for the overall business
Understands when to take action and when to escalate to the Studio Manager

Ensures Accountability

Holds themselves and staff accountable to meet directive execution dates
Acts with a clear sense of ownership over the Studio’s experience and presentation responsibilities

TALENT

Builds and Develops Effective Teams

Contributes to creating a sense of belonging and strong team morale through collaboration
Leads by example and models inclusive behavior for the Studio team

Integrity

Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
Admits mistakes and is not afraid to escalate when help is needed
Lives out our Core Values

People-Centric

Shows consistency by providing best-in class service to everyone in the studio
Provides prompt and direct coaching and feedback with clear actionables

Requirements:

30-40 hours per week, you must be available for four shifts including weekdays and weekends
Comfortable standing for extended periods of time up to 8+ hours
Able to lift, carry, and move at least 20 lbs
Must be able to handle chemicals safely
Driven, creative problem solver that consistently acts with integrity and speaks up
Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Full-Time Benefits & Perks

Comprehensive medical benefits, including $0 in-network mental health visits
HSA (Health Savings Account) or FSA (Flexible Spending Account)
Dental, and vision insurance
401k
Up to $100 of Monthly Lifestyle Reimbursement funds for wellness-related expenses
Additional mental health resources such as Talkspace and Ginger
Gender affirmation support services
Commuter Benefits
Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
2 weeks Paid Sabbatical after four years of full-time service
Trainings, performance reviews, and ongoing coaching to help you grow professionally
Discounts on piercings and products (we’ve got your friends and family covered too!)
Access to PerkSpot and additional benefits such as pet insurance and extended life insurance

STUDS jobs

Westfield Topanga, CA, Full-Time Studio Supervisor