Location Type

Full Remote

Job Description

POSITION SUMMARY/OBJECTIVE:

The Copier Data Collection Administrator I is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will support the data collection application in addition to providing phone support and remote troubleshooting for clients to achieve issue resolution.

ESSENTIAL FUNCTIONS:

Administer copier data collection application by providing daily monitoring of application to ensure information accuracy, reporting consistency and functionality.
Resolve all copier data collection application issues including reinstalling or configuring as required.
Answer client calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities.
Accurately and promptly log client problem information and create a service call using company provided technology.
Troubleshoot systems and applications to identify proper resources to assign for resolution.
Assign service requests to available Copier Service Technicians and/or route calls to the appropriate personnel .
Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.
Verify and maintain client contact and database information.
Develop and support best practices and operational procedures to create efficiencies.
Maintain client documentation.
Assume ownership of Client Service Request from initial contact to completion.
Maintain call center expectations.
Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
Attend required company and department meetings.
Perform other related duties as assigned.

OTHER DUTIES:

Please note the job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS:

EDUCATION

High School diploma and two years of relevant experience; or equivalent combination of education and experience.

LICENSES AND CERTIFICATIONS

None.

REQUIRED SKILLS:

Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs.
Solid customer service abilities including telephone skills.
Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
Ability to prioritize responsibilities and to operate with changing priorities.
Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
Excellent follow through to see tasks through completion.
Function collaboratively as part of a fast-paced, client orientated team.
Self-starter with the ability to perform independently with little or no supervision.

About Marco Technologies

We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot. Join our growing team. You won’t regret it.

EEO Statement

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Marco Technologies jobs

Copier Data Collection Administrator