Salary Range:

$13.50 To $13.50 Hourly

Summary/Objective

Klipsch is looking for a Jr. Product Support Representative to assist in the Customer Service department. The purpose of this position is to answer phone calls and support incoming tickets containing technical and practical questions regarding Klipsch products as well as assisting with warranty and non-warranty replacement parts. This position pays $13.50 per hour based on a 40-hour work week. This position is fully remote.

Essential Functions

Respond to phone calls and support tickets pertaining to questions about our product, including product recommendations and set-up to consumers, dealers and installers. Diagnose possible problems with product.
Troubleshooting passive, active and wireless systems
Warranty Assistance
Ad hoc projects as directed by manager

Education/Experience

Minimum of a High School Diploma or GED equivalent
Basic knowledge of MS Office
Outstanding communication and organizational skills
1+ years of customer service experience

Must be able to sit for an extended period of time.

Klipsch offers all full-time employees’ medical, dental, vision (company fully pays vision), 401(k), life insurance, short-term disability and long-term disability.

Klipsch is an EOE.

Klipsch jobs

Junior Product Support Rep