Description

Are you passionate about customer service and looking to make a positive impact on our clients' lawn care experiences? Join us at Lawn Matters as a Lawn Care Customer Service Representative!

About Us:

At Lawn Matters, we’ve been a trusted name in lawn fertilization and tree and shrub care for over 40 years. Our mission is to provide exceptional service while cultivating lasting relationships with our clients. We believe that our employees are our greatest asset, and we’re committed to fostering a supportive and engaging work environment where your contributions truly matter.

As we expand our services into new markets, we’re excited to bring on passionate individuals who share our dedication to quality and customer satisfaction. At Lawn Matters, your ideas and feedback will play a vital role in shaping our future. Join us, and be part of a team that values integrity, collaboration, and growth. Together, we can make a positive impact on our clients' lives—because at Lawn Matters, You Matter, and Your Lawn Matters

Your Role:

As a Lawn Care Customer Service Representative, you will play a vital role in connecting with our existing clients. You’ll check in on our performance, ensure their needs are met, and identify opportunities to upsell services they don’t currently have contracted. Your communication skills and proactive approach will help us enhance customer satisfaction and loyalty.

What You’ll Do:

Engage with Clients: Reach out to existing customers to assess their satisfaction with our services and address any concerns.
Upsell Opportunities: Identify additional services that can enhance their lawn care experience and promote them effectively.
Schedule Appointments: Coordinate and confirm appointments for lawn assessments and treatments to align with customer preferences.
Collaborate: Work closely with our sales and operations teams to ensure seamless service delivery and maintain high standards of customer care.

Requirements

What We’re Looking For:

Customer-Focused Attitude: A genuine desire to serve and exceed customer expectations.
Strong Communicator: Excellent verbal and written communication skills to engage clients effectively.
Problem Solver: Ability to address customer inquiries and resolve issues with poise.
Sales Savvy: Experience or aptitude for recognizing upselling opportunities and promoting additional services.
Detail-Oriented: Strong attention to detail for maintaining accurate customer records in our CRM system.

Why Join Us?

Excellent Benefits: Enjoy company-paid Medical and Life Insurance; Dental, Vision, and Short-Term Disability coverage is also available, along with a 401K Plan that includes matching contributions.
Paid Time Off and Holidays: We value work-life balance and provide PTO and holiday time.
Comprehensive Training and Development Opportunities: We invest in your growth with training programs to enhance your skills and advance your career.
Friendly and Collaborative Work Environment: Join a supportive team where collaboration and camaraderie are prioritized.
Career Growth Opportunities: Be part of a rapidly expanding industry with plenty of room for advancement.

If you’re ready to make a difference in our clients’ lives and help them achieve their dream lawns, apply today!

Lawn Matters jobs

Customer Service Representative