Job Description

Overview

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.

Job Summary

We’re looking for a Customer Service Pharmacy Technician to join our PharmScript team within our Customer Service department. In this role, you’ll be responsible for triaging incoming calls from nursing facilities to process and coordinate for patient care. The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.

Responsibilities

Triaging of incoming phone calls from nursing facilities
Processing of verbal requests for medication
Providing status or confirmation of medication delivery
Troubleshooting
Outgoing clarifications of medication orders and patient demographic data
Coordination of incoming Medication Orders both via fax and by electronic interface

Qualifications

High school diploma or GED required
Must be a registered pharmacy technician in the applicable state
Previous customer service experience preferred
1 year or more long-term care, retail pharmacy, or hospital pharmacy experience preferred
Knowledge of Brand Name/Generic medications
Moderate to advanced computer skills required
Framework/DocuTrack knowledge a plus
Ability to work independently in a team environment

Physical Demands and Work Environment

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day
The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
May be necessary to work extended hours as needed
May lift and/or move up to 25 pounds
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

Knowledge, Skills, and Abilities

Strong problem-solving skills
Effective communicator
Quick and independent learner
Availability to work overtime, holidays, and weekends as needed

We Offer

PharmScript offers a robust suite of benefits to support employees and their families.

Health and Wellness Benefits

Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
Maternity care program and infertility services
Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts
EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources

Paid Time Off and Holidays

15 PTO days annually and 6 paid/floating holidays

Retirement Planning

401(k) retirement planning with company match

Commuter Benefits

Transit/Parking Spending Account

Voluntary Benefits

Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents

Other Perks and Benefits

Legal & Identity Theft Protection Programs
Employee Discounts: Instant savings on hundreds of products and services
Pet Insurance
Employee Support Program to eligible employees in times of urgent need

Pay Transparency

To reinforce our commitment to fair and equal pay transparency, PharmScript’s compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location.

EEO Statement

PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans

Min USD $18.00/Hr.

Max USD $19.00/Hr.

PharmScript jobs

Pharmacy Technician - Customer Service