Brightwild is seeking a Guest Experience Field Tech to join our dynamic team. In this role, you will be at the forefront of enhancing the guest experience by providing hands-on technical support and ensuring the seamless operation of our properties. Your expertise will help us maintain high standards of service and guest satisfaction.

Responsibilities

Conduct regular inspections and maintenance on guest accommodations to ensure all equipment and facilities are functional and meet quality standards.
Address technical issues reported by guests or staff promptly and efficiently, ensuring minimal disruption to the guest experience.
Assist in setting up technology solutions for guest services including remote check-in systems, Wi-Fi, and in-room entertainment systems.
Collaborate with the management team to identify opportunities for improvement in guest experiences and suggest innovative technical solutions.
Provide training and support for staff on technical systems and equipment used to enhance guest services.
Document all maintenance activities and guest interactions for reporting and quality assurance purposes.
Perform other related duties as assigned.

Experience in technical support, IT, or a related field.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Excellent communication skills and the ability to work effectively with both guests and team members.
Proficiency with various technology platforms and tools relevant to guest services.
Ability to work flexible hours, including evenings and weekends as needed.
Valid driver's license and reliable transportation to travel between properties.
Comfortable working independently as well as part of a team.
Fluent in English; additional languages are a plus.

Full benefits package including health, dental, vision, and short & long term disability coverage.
401(k) Plan with discretionary match
Paid Time Off Policy

Brightwild jobs

Guest Experience Field Tech