Job Description

Process Excel (Macro and Non-Macro) orders proficiently.
Process incoming paper orders from both consumer and Corporate Sales Division in a timely manner meeting demanding deadlines.
Process Customer Gift History.
Manage incoming communications in a prompt, efficient, timely and professional manner meeting all accuracy and productivity standards.
Monitor and maintain business and product knowledge information by utilizing all available resources.
Process Fax and email orders.
Excellent organizational skills and multi-tasking skills to meet the demands of the Corporate Sales Division.
Type 35 wpm or more.
Proven demonstrated knowledge of navigation Micro-Soft Programs including Excel.
Excellent spelling and grammar.
Detail orientated.
A proven ability to use discretion in working with confidential information is essential.
Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
Must be a team player

About Us

About The Popcorn Factory®

For more than 40 years, The Popcorn Factory has delighted customers with flavorful popcorn and gourmet snack gifts. Headquartered in Lake Forest, Illinois, The Popcorn Factory specializes in making fresh-popped popcorn using the finest corn grown in the United States. Each kernel is air popped with unique flavors added using high-quality oil, including coconut, avocado and sunflower oil. Offerings include iconic gallon tins featuring exclusive designs as well as other unique packaging created for all celebratory and gift-giving occasions. The Popcorn Factory is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

Requirements

KNOWLEDGE

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers — Knowledge of computer software, including applications and programming.

SKILLS

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Mathematics — Using mathematics to solve problems.
Time Management — Managing one's own time and the time of others.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

ABILITIES

Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

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