As an industry leader for more than two decades, MTM has an impressive track record of working with our clients to manage NEMT. Established in 1995 for the sole purpose of coordinating disparate NEMT services, we were a pioneer in the industry and serve as a true partner in quality transportation. With reduced funding and a rising demand for transportation, MTM helps clients do more with less, lowering NEMT costs by up to 25% for previously unmanaged programs.

Fueled by our 2022 acquisition of Veyo, MTM uses data and technology to cut NEMT program costs and improve health outcomes for your members. We’re more than just a NEMT broker. We’re part of the continuum of care, collecting meaningful data that will help you make the most out of your investment in NEMT. After all, reliable and punctual transportation leads to fewer missed appointments, better outcomes, healthier members, and ultimately improved HEDIS, STAR, and CAHPS ratings. That’s why we put real-time trip tracking and simple booking tools at members’ fingertips.

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Texas

Hourly Rate: $15.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

All you need for the Customer Care Representative role is:

Must reside in the State of Texas
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
A quiet space within the home free of distractions to take in-coming calls.

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

Pay on Demand
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Birthday Holiday
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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Customer Care Representative - WFH TX