About This Role

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with the following shift start times:

10:00 AM & 6:00 PM EST PM EST (DE, PA, NJ, MD, OH)
8:00 AM & 4:00 PM MDT ( UT)
7:00 AM & 3:00 PM MST (AZ)

Note: Shifts are Monday - Friday with weekends as assigned.

What You'll Do

Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You'll Need

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally.; Ability to communicate in written form.

This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

Bonus Points If You Have

H.S. Diploma or GED
1+ years Customer service

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $17.00 to $19.40. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

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