Job Description

We’re looking for an amazing sales professional to join our team as a Personal Cruise Consultant. This is a Remote-Work from Home position. You’ll be responsible for making outbound sales calls to guests who have expressed interest in Holland America Line’s cruises; building relationships with guests to develop referrals and repeat business, managing your database by contacting your guests at the right time with the right message, using exceptional listen skills and asking qualified discovery questions to close the sale.

We are looking for energetic, sales-minded, and performance-driven individuals to join our team.

Here’s a summary of what Holland America Line is looking for in its Personal Cruise Consultant. Is this you?

Successful candidates-

You will need strong sales skill, time management skills, the ability to multi-task, strong written and verbal communication. You will also need to master the use of a new computer systems. Prior experience with Excel and Outlook preferred.

You will be a relationship-based sales consultant where on average you will place 40-60 outbound calls and generate 100+ outbound emails each day and will be responsible for meeting performance metrics and objectives.

Benefits and perks

You can write your own success story with uncapped, performance-based compensation: Compensation structure includes a base hourly wage plus sales-driven incentives. Once you’ve completed the 10-12 week paid training, your earning potential is driven by your ability to sell cruise vacations. The more you sell, the more you make!

Opportunity to work remotely
Travel perks: Enjoy and experience discounted cruises and travel for you and your family.
Department Hours: Monday through Friday from 6 AM – 6 PM PST and Saturday and Sunday from 7AM – 4 PM PST
Shift will include one weekend day.
Occasional weekend overtime is available during peak sales periods, but not required.
Benefits package: Benefits for you and eligible family members begins on the first day of employment, with no waiting period and include company shared medical, dental, and Health Savings Accounts as well as employee paid vision and flexible spending accounts. The company also pays for term life insurance and long-term disability coverage. Employees can purchase optional life insurance and other voluntary insurance programs.
Paid time off includes holidays, vacation, and sick time.
Professional development
401(k) and Employee Stock Purchase Plan offering up to a 15% discount on the fair market value of Carnival Cruise Line (CCL) stock.
Compensation structure includes a base hourly minimum wage plus sales-driven incentives
Training period: Approximately $3,200/month including incentive
Post-training (6 months): Approximately $4,400/month including incentive
First year selling: typical performers earn $50k/year and top performers $80k/year
Experienced Personal Cruise Consultants: typical performers earn $65/year and top performers earn $100k+

Job Type: Full-Time

Compensation:

Holland America is very excited to outline our Personal Cruise Consultant compensation structure below.

Minimum base wage is $15.00 per hour (or higher based on minimum wage guidelines for your location)
Guaranteed Monthly Minimum Incentive: You will receive two incentives
Training Incentive: $1,500 pro-rated from date of hire
Post-training: $2,000 for first six months on Outbound Calls
Please note this position requires a 12-month commitment post-training before you are able to apply for other positions within the company

Work Remotely: Yes

Your PCC journey:

Once you submit your application and pass the initial assessment, you will be asked to complete a scheduled video interview. Successful candidates are invited to a virtual interview session. New hires will receive up to 10 -12 weeks of paid training on our product, systems, and selling best practices. Once training is complete, your true earning potential begins: we provide leads, you build relationships and convert those leads into loyal guests. There is a very real learning curve in the first year, but as you sharpen your skills and build your book of business your earnings will continue to grow.

The training class begins on: March 10, 2025

Hours for training are Monday - Friday, 8:00 AM to 4:30 PM PST.

We ask that you commit to the training and for the first 90 days of employment without any time off.

WE ARE COMMITTED TO YOUR SUCCESS!

If you are selected as a Personal Cruise Consultant, Holland America Line will provide you with work equipment. The company will pay for you a monthly Contact Center adjustment of $50.00 to supplement your residential internet cost for business purposes. In order for your residential internet to support our business model, your residential internet must meet the following requirements:

Must have high-speed, non-satellite, non-dial-up internet, no mobile home internet. Cable or Fiber Optic internet is preferred.
Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS up
Must not have a data cap
Must have computer hard-wired to the modem; Wi-Fi is not currently compatible with phone system.

Our Culture…Stronger Together

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer, committed to the strength of a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.

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