We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

Salary: $15/hr

Start Date: ASAP

Schedule: TBD during the interview

Work Set Up: Permanent Remote

Type of Contract: Project Based

Equipment Provision: Bring-Your-Own-Device (BYOD)

What does a day in the life as a Customer Service Representative look like?

Respond promptly to customer inquiries via phone, chat and/or email
Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
Maintain customer accounts by recording account information and documenting interactions
Exhibit a positive, empathetic and professional attitude towards customer at all times
Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
Provide feedback on the efficiency of processes
Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

Must have a high school diploma or GED
Must be 18 years of age or older
Minimum of 1 year of experience in customer service
Good communication skills, verbally and written
Customer orientation and ability to adapt/respond to different types of customers
Ability to multitask, prioritize and manage time effectively
Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

Call center or BPO experience
Experience supporting customers on all channels - voice calls, chat and email
Familiar with CRM systems and practices

$15 - $15 an hour

Ninja Perks and Benefits

● Competitive compensation

● Medical, dental and vision insurance

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

SupportNinja jobs

Customer Service Representative (Project Based) - $15/hr