Remote/On-site Remote

Job ID 30478

Category Finance, Accounting & Real Estate

Pay Range $18hr-$21/hr

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth.

What you’ll be doing:

Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
Negotiate payment arrangements with customers while adhering to company policies.
Track and document customer interactions and payment commitments.
Provide guidance and support to junior staff in handling complex collection cases.
Collaborate with other departments to resolve billing disputes and clarify account status.
Maintain accurate and up-to-date records of collection activities.
Implement strategies to increase the effectiveness of the collection process.

What you bring to the table:

Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Excellent negotiation skills and the ability to manage difficult conversations in a respectful and empathetic manner.
Strong problem-solving skills with the ability to assess situations and make sound decisions.
Highly organized and able to manage multiple tasks effectively in a fast-paced environment.
Ability to work independently while also contributing to a collaborative team environment.
Customer-focused attitude with a high level of professionalism and integrity.
Strong attention to detail and accuracy in documentation and data entry.

What’s needed- Basic Qualifications:

High School Diploma or GED
Minimum of 3 years of relevant experience in collections, customer service, Banking or a related field.
Proven experience in collections or accounts receivable with a solid track record of managing overdue accounts.
Proficiency in using customer management software and familiarity with Microsoft Office Suite

What’s needed- Preferred Qualifications:

Experience with negotiation and conflict resolution in a customer-facing environment.
Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA).
Experience in a call center or high-volume collections environment.
Experience with Oracle, Sunrise, Webcollect.

We Offer:

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!perks and benefits!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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