Responsibilities:

Greet and welcome guests in a friendly and professional manner ... - Check-in and check-out guests, ensuring accuracy of information
Answer phone calls and provide information to guests or transfer calls to appropriate departments
Handle guest complaints or concerns with patience and professionalism
Assist guests with inquiries about hotel facilities, services, and local attractions
Process payments and maintain accurate records of guest transactions
Maintain a neat and organized front desk area
Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

Previous experience in a customer service role, preferably in the hospitality industry
Excellent phone etiquette and communication skills
Strong problem-solving abilities and the ability to handle difficult situations calmly
Proficient in using computer systems and software for reservations and guest management
Bilingual or multilingual skills are a plus, but not required
Ability to work flexible hours, including weekends and holidays

If you are passionate about providing exceptional guest service and have the qualifications listed above, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $15.00 - $19.89 per hour

Benefits: • 401(k) • Dental insurance • Employee discount • Flexible schedule • Health insurance • Paid time off • Vision insurance

Schedule: • Day shift • Evening shift • Morning shift

Work setting: • In-person

Work Location: In person

Shamin Hotels jobs

Front Desk Agent