We are a respected firm known for our commitment to excellence and customer satisfaction. We take pride in delivering exceptional experiences to our valued customers. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Support Professional to join our team.

Job Description: Are you passionate about providing top-notch customer service and resolving issues with a smile ... Do you excel at communicating clearly and effectively? If so, we want you to join our team as a Customer Support Professional.

Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner. • Identify and assess customer needs, troubleshoot problems, and provide appropriate solutions. • Maintain a deep understanding of our products/services to assist customers effectively. • Document customer interactions and issues, and escalate complex cases to the appropriate department. • Provide product information, pricing, and availability to customers as needed. • Collaborate with other team members to continuously improve customer support processes and knowledge base. • Monitor and follow up on customer inquiries to ensure complete resolution and satisfaction. • Assist in resolving customer complaints and issues, turning negative experiences into positive ones.

Qualifications: • Previous customer support or service experience preferred. • Excellent verbal and written communication skills. • Empathetic and patient demeanor with strong problem-solving abilities. • Ability to work independently and in a team-oriented environment. • Strong attention to detail and organizational skills. • Proficiency in using customer support software and systems. • A passion for delivering exceptional customer experiences.

Benefits: • Competitive salary and performance-based bonuses. • Health, dental, and vision insurance options. • 401(k) retirement plan with company match. • Paid time off and flexible work schedules. • Ongoing training and career development opportunities. • Friendly and collaborative work environment.Responsibilities:

Conduct outbound calls to customers to provide support and assistance
Analyze customer needs and provide appropriate solutions or recommendations
Document all customer interactions and update customer records accurately
Resolve customer complaints or issues in a timely and professional manner
Collaborate with other team members to ensure customer satisfaction

Qualifications:

Excellent communication skills, both verbal and written
Strong problem-solving and analytical abilities
Ability to work independently and as part of a team
Previous experience in a customer support or call center role is preferred
Proficient in using computer systems and software applications
Ability to multitask and prioritize tasks effectively

We offer competitive compensation and benefits package, including:

Medical, dental, and vision insurance
Paid time off and holidays
Retirement savings plan with employer match
Opportunities for career growth and advancement

If you are a motivated individual with a passion for providing exceptional customer support, we would love to hear from you. Apply now to join our team as a Customer Support Representative!

Job Type: Full-time

Pay: Up to $2,500.00 per week

Benefits: • On-the-job training • Paid time off

Experience level: • 1 year

Shift: • Day shift

Weekly day range: • Monday to Friday • Weekends as needed

Work setting: • In-person

Ability to Relocate: • Aurora, CO: Relocate before starting work (Required)

Work Location: In person

True Market Solutions Inc. jobs

Customer Support Representative