Job Summary:

We are a dynamic and growing company specializing in Audio Visual Connectivity Solutions. Our innovative products and dedication to customer satisfaction have positioned us as a leader in the market. As we continue to expand, we are seeking a talented and experienced Customer Support Representative to join our team. This is a challenging and rewarding career opportunity for a highly ... motivated individual with a passion for client support.

Job Responsibilities: • Receive and review customer orders via email, phone, or online platforms. • Accurately enter order details, including product information, pricing, and shipping details, into our order processing system. • Communicate with customers and internal teams to clarify order requirements and address any questions or concerns. • Collaborate with sales, manufacturing and logistics teams to prioritize and expedite order fulfillment based on customer requirements. • Respond to customer inquiries and resolve issues via phone and email. • Provide accurate information about products/services and assist with order-related questions. • Collaborate with other departments to ensure customer satisfaction. • Proactively identify opportunities to improve customer experience and provide feedback to the relevant departments.

Qualifications: • 3-Years experience in Customer Support or Order Processing role. • 1-Year Customer Support experience in a distribution environment. • 1-Year Customer experience in a B2B customer support role. • Superior customer support skills • Have excellent written and verbal communication skills, display professionalism and customer focus. • Must possess a high attention to detail.

About Covid:

Covid has been manufacturing innovative connectivity solutions for more than 40 years. Products span the categories of custom wall plates & panels, cable products, connectors, signal management solutions and many other A/V accessories. Superior product lines and outstanding customer service have made Covid a leader in the A/V industry.

Markets that rely on Covid products include education, bio-med, corporate, government, and houses of worship. You will find a variety of Covid products in courtrooms, auditoriums, lecture halls, board rooms, patient rooms, and many high-profile government and military installations.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance

Experience level: • 3 years

Shift: • 8 hour shift • Day shift

Weekly day range: • Monday to Friday

Work setting: • In-person • Office

Experience: • Customer support: 3 years (Required) • B2B: 1 year (Required)

Work Location: In person

Covid Inc jobs

Customer Support Representative