PLA Beauty Inc. – Customer Service Associate

Summary ... The PLA Beauty Inc. Customer Service Associate assists our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Service Associate is instrumental in customer retention by addressing concerns and product issues in a professional, positive manner. This role requires multitasking skills by listening and speaking to customers, utilizing social media, and typing call documentation simultaneously.

Pay Starting at $17 per hour

Supervisory Responsibilities None

Responsibilities and Duties Resolve customer inquiries via phone, voicemail, walk-in, social media and e-mail Process and log customer issues into Shopify Identify customer needs Forward and escalate inquiries to relevant individuals and departments Contact customers to give them accurate feedback on the progress of their inquiries Provide outstanding customer service online and in-person Update customer information as required Maintain confidentiality of information Keep open communication with the entire PLA team Daily check-in with the Customer Service Supervisor to determine important tasks that must be completed Help in-person clients place and pick-up orders, which may require picking items from the warehouse floor Process returns (store credit, refund, exchanges), barcode returned products and ensure they are restocked correctly Communicate with UPS & DHL frequently for commercial invoices and contact info Ensure the front desk is always covered during business hours (including breaks & lunches) Receive and send out USPS daily Keep product displays updated, clean and appealing Complete any other additional tasks assigned by management

Education and Experience One year customer service experience preferred General understanding of social media required High School Diploma or equivalent required Proficient with Microsoft Office Suite or related software

Physical Requirements Must be able to communicate clearly and concisely with customers, team members and leaders Must be able to complete various activities in the warehouse that may require walking, lifting, standing, pushing, pulling, squatting, kneeling and carrying Must be able to move up to 50 pounds at a time

Skills and Abilities Excellent verbal and written communication skills, with an emphasis on customer service Excellent organizational skills and attention to detail Ability to maintain a complete knowledge of products and services and correctly communicate with customers Ability to prioritize tasks and to delegate them when appropriate Ability to act with integrity, professionalism, and confidentiality

Benefits Paid 45-minute lunch Medical, dental and vision insurance 401(k) with employer contribution Generous paid time off with paid holidays

About PLA Beauty, Inc. PLA Beauty, Inc. is a family-owned beauty supply company based in Reno, NV. We are focused on bringing quality lash and nail products and education to the professional beauty community at an affordable price. We are passionate about our people, products and customers.

Job Type: Full-time

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Customer Service Representative