Manage a portfolio of 3-4MM ARR, driving adoption, outcomes, and renewals.
Partner with clients to accelerate Time to Value and increase customer satisfaction.
Define, execute, and clearly communicate ROI for clients.
Establish yourself as a Trusted Advisor, providing innovative solutions.
Take ownership of the renewal cycle—from forecasting to negotiating early renewals.
Create impactful customer content, from account plans and success stories to executive business reviews and save plans.
Represent our company as a domain and product expert.
Build deep relationships with key stakeholders within the customer organization.
Act as a hub of information for the customer’s needs.
Collaborate with the Account Executive to identify opportunities for cross-sell, upsell, and renewal.
Leverage strong relationships for referrals and advocacy.
Drive resolution on escalated issues to ensure customer satisfaction.

2+ years of experience in Customer Success or Account Management within a SaaS environment.
An understanding of Customer Success best practices, strategies, and execution.
Exceptional communication skills, with the ability to present to all levels of an organization.
Ability to simplify complex problems and execute solutions with precision.
Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services.
Familiarity with the Salesforce ecosystem is essential.
Higher Education experience is a plus.

Pay range: $90K - $100K

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