Who We Are:

At DataCamp, we're not just a platform; we're the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools.

By the Numbers:

400+ dynamic courses
270+ renowned instructors from 35 Countries
90+ hands-on projects
12 million+ global learners

We're proud to be backed by Spectrum Equity, Accomplice, and Arthur Ventures, aiming to hit $100M ARR in the upcoming years. While our roots are in New York City, our presence spans London to Leuven, with a vibrant team of 200+ members working both on-site and remotely.

About the Role

DataCamp is looking for a motivated, solution driven Customer Support Specialist to help us deliver world-class service to our global customer base across multiple products.

This role involves talking to our customers across a variety of contact channels, providing high quality solutions and delivering exceptional customer satisfaction.

The role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.

You’ll need a keen eye for detail, passion for helping customers & the ability to critically analyse processes. A positive attitude & proactive approach go a long way in this role, as does being naturally curious and resourceful.

Responsibilities

Provide personalised, positive & memorable customer support via email, live chat, social media & phone
Identify and take ownership of customer issues, acting as the ‘Voice of the Customer’
Escalate product bugs and opportunities in a timely, effective manner
Develop our internal and customer facing documentation; such as help articles, FAQ pages & contact us forms
Support, moderate & maintain our community platforms and review sites
Champion DataCamp by educating customers on how best to use our products and services
Proactively seek opportunities to improve internal processes & the wider customer experience
Collaborate cross functionally to maintain high levels of product knowledge and share actionable customer insights

Minimum requirements:

1-2 years of experience working in a customer support role
Excellent written/verbal communication skills
High energy and positive attitude
Ability to take initiative and ownership, but also direction
Comfortable working in a fast-paced and dynamic environment
Proactive self-starter who is dedicated, eager, and driven to succeed

Our ideal candidate:

Is a team player
Is a self-starter/self-learner
Has experience providing technical support across multiple products (ideally SaaS products)
Enjoys a fast-paced and fun working environment
Comfortable working with a globally distributed team
Has experience working with stakeholders and internal teams to drive product improvements
Has experience using a ticketing system to provide email and chat support (Zendesk preferred)

Some of your key metrics include:

Response time SLAs
Customer satisfaction
Adherence to support processes
Productivity & efficiency
Internal quality assurance

Starting base pay for this role is between $60,000 and $70,000. The base pay range is subject to change and may be modified in the future.

What's in it for you:

In addition to joining a creative and international start-up, as a permanent employee you’ll enjoy:

A very competitive salary
An exciting job that will offer you technical challenges every day
Flexible working hours
International company retreats
Conference and hardware budget
Working with a great team (everyone says this, but we’re serious—we’re pretty great)

DataCamp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DataCamp jobs

Customer Support Specialist