The IT Support Specialist provides frontline (Tier 1/2) support for all Foley employees, both on-site and remote. This role ensures that all users have reliable, secure access to systems, networks, and devices. The IT Support Specialist maintains desktop environments, manages hardware and software deployments, tracks IT assets, and collaborates with Security, Network, and Facilities teams on access, authentication, and endpoint health.

What you’ll do:

Serve as the first point of contact for IT help desk requests through Zendesk, triaging, troubleshooting, and resolving user issues promptly.
Build and deploy standard desktop images to new and existing workstations.
Provide help desk support for both Mac and Windows-based desktops/laptops (Windows 10/11) and peripherals.
Perform software deployments, updates, and license compliance tracking.
Troubleshoot hardware, configuration, and connectivity issues, performing endpoint health checks as needed.
Maintain and track IT assets, generating periodic inventory and status reports.
Manage user account lifecycle tasks, including password resets, account unlocks, and access management.
Coordinate physical access and badge requests with Facilities to ensure smooth onboarding and offboarding.
Administer local network printers and assist with configuration issues.
Support SSO and SaaS access enablement in partnership with Security and Network teams.
Assist in documenting troubleshooting procedures and maintaining up-to-date internal runbooks.

Who you are:

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2–5 years’ experience providing IT or technical support in a networked environment.
Certification: CompTIA A+, MSFT Modern Desktop Administrator (a plus)
Proficiency with Active Directory, MS Office (2013–O365) and familiarity with identity & access management workflows.
Experience supporting both Windows and macOS operating systems.
Basic repair skills for workstations and peripherals.
Strong diagnostic and troubleshooting skills—able to differentiate between hardware, software, and network issues.
Location:

Location: This role is based in our Hartford office. We follow a hybrid model where team members are onsite three days per week.

About us

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits

Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity

Foley.io is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations

If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io

Employment Status

Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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IT Support Specialist