Responsibilities:

Greet and welcome guests in a friendly and professional manner
Check guests in and out of the hotel using the hotel management system ... - Answer phone calls and provide information to guests or transfer calls to appropriate departments
Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly and efficiently
Handle cash transactions and maintain accurate records of all transactions
Provide exceptional customer service by anticipating guest needs and resolving issues in a timely manner
Maintain a clean and organized front desk area
Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
Perform night audit duties as required, including reconciling daily transactions and preparing reports

Experience:

Previous experience in hospitality management or a similar role is preferred
Familiarity with phone systems and hotel management software is a plus
Excellent guest relations skills with the ability to provide exceptional customer service
Strong communication skills, both verbal and written, with excellent phone etiquette
Ability to handle difficult situations with professionalism and composure
Bilingual skills (if applicable) are highly desirable

At our hotel, we value our employees and offer a range of benefits including competitive pay, opportunities for career growth, and a positive work environment. Join our team of dedicated professionals who are committed to providing outstanding guest experiences.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits: • Employee discount

Schedule: • 8 hour shift • Day shift • Night shift

Work setting: • In-person

Experience: • Hotel experience: 1 year (Preferred)

Work Location: In person

Jobs in Mount Blanchard

Front Desk Agent