Location: Remote or Hybrid: Lancaster, CA

Location Status: Remote: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.

Hybrid: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off-site locations may be required.

Workdays: 5 days x 8 Hours

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $23-$26 per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications’ fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation.

Qualifications and Experience:

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Associates degree (A.A.) or equivalent combination of education and experience is preferred
2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
Strong understanding of fiber service delivery workflows, including construction and provisioning required
Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required
Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
Experience supporting ICB / channel partner models preferred
Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
Familiarity with permitting, construction timelines, and right-of-way considerations preferred
Experience coordinating field operations and service turn-ups preferred
Understanding of SLAs and enterprise service delivery expectations preferred
Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Spanish bilingual skills are desirable

Essential Duties and Responsibilities:

Service Delivery Management

Manage the full-service delivery lifecycle for Race Communications’ fiber products, from order acceptance through service activation and handoff to support
Validate orders for technical accuracy, serviceability, and construction requirements
Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up
Ensure delivery timelines meet contracted intervals and customer expectations

ICB & Business Customer Coordination

Serve as the primary service delivery contact for ICB partners and direct Business customers
Provide clear and consistent status updates throughout the delivery process
Coordinate delivery activities with channel partners while maintaining Race Communications’ standards and timelines
Support escalations and resolve issues impacting service delivery

Cross-Functional Collaboration

Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams
Schedule site surveys, fiber installs, demarc extensions, and service turn-ups
Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution

Vendor & Construction Coordination

Work with third-party contractors, construction vendors, and local agencies as needed
Track construction progress, vendor deliverables, and completion milestones
Ensure vendor work aligns with Race Communications’ quality and safety standards

Systems, Documentation & Reporting

Maintain accurate service delivery records in CRM, order management, and ticketing systems
Document timelines, dependencies, customer communications, and delivery notes
Support service delivery reporting, metrics, and continuous improvement initiatives

Customer Experience & Handoff

Set realistic expectations with customers and partners throughout the delivery lifecycle
Ensure a smooth transition from service delivery to ongoing support and account management
Contribute to a positive customer experience by owning delivery outcomes and follow-through

Additional duties as required.

Why Join Our Team:

Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

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Service Delivery Coordinator