Description
Are you interested in working for a family-owned business that has been recognized as a Star Tribune “Top Workplace” in Minnesota? Do you want the opportunity to ditch the daily commute and work from home? If so, this may be the job for you!
We are seeking Full Time Customer Service Representatives to help our customers via phone support to start January 20, 2025.
Are you someone who is passionate about:
- Delivering outstanding customer service and sales support via the telephone.
- Creative problem solving.
- Troubleshooting basic product-related inquiries.
- Learning, developing and growing in their career.
- Having the flexibility to train at our Corporate Office in Burnsville, MN for 10 weeks onsite Monday-Friday 8AM-5PM and then work remotely from home.
- Note: After training, representatives will be scheduled Monday-Friday between 10AM-7PM and every 4th weekend with days off during the week.
- Coming onsite for training and company sponsored events.
- Prefers working from home rather than coming into the office every day upon successfully completing 10-week training program.
What we are looking for in a candidate:
- 1+ year of experience working with customers.
- Customer-first attitude.
- Self-motivated, independent decision-making skills.
- Strong written and verbal communication skills that convey a friendly and helpful tone.
- Professional, positive and friendly demeanor that demonstrates empathy and patience.
- A genuine commitment to providing an Outstanding Northern Experience (ONE).
- Efficient in general PC skills and able to multi-task.
- High-speed Internet and phone connection.
- A quiet, private place in your home where you can work without background noise or distractions.
- Bi-lingual (Spanish) a plus.
What You Will Do:
- Answer 60-80 incoming phone interactions per day and identify the type of assistance the customer requires and provide a positive experience and resolution.
- Provides problem solving steps by confidently asking the right questions and researching options to determine the best resolution.
- Seeks support from resources in our Transportation, Drop Ship, Order Verification and Technical Support teams to provide up to date information to increase customer satisfaction.
- Maintains accurate customer records by updating the information in the ERP system of record.
- Be the voice of the customer to share feedback and suggest creative solutions to improve customer satisfaction.
A few other things to know:
- The Contact Center hours of operation are:
- Monday-Friday 7AM - 7PM (CST).
- Saturday 8AM - 5PM.
- Sunday 8AM - 5PM.
Following training, representatives will be scheduled to work Monday-Friday between 10AM-7PM and every 4th weekend (Saturday and Sunday) with a day(s) off during the week when you work the Saturday and/or Sunday. Regular shifts can vary and have flexible start times during the hours of operation.
You will be provided extensive training that prepares you to work from home. We will provide the equipment and support you need to do the job from your home.
We are looking for candidates who are comfortable working in a remote work environment, but interested and available to come onsite for company events and trainings as needed. Qualified candidates are independent decision makers and enjoy providing resolution and servicing our customers. We are dedicated to providing scheduled one on one coaching/meetings with your manager and online communication tools to keep you informed, build rapport and support your learning opportunities.
About Us
Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.
Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes:
- Competitive Pay: Earn $14.60 to $19.66 hourly, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
- Work Schedule: Achieve the work-life balance you deserve with our full-time, remote schedule.
- Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
- Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
- Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
- Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones.
When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!
