Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Supervisor - Customer Service to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Team Lead position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals while modeling the same behaviors.
YOUR DAY-TO-DAY:
- Train team members on effective customer interaction methods
- Examine team behavior and practices to provide constructive feedback and direction.
- Motivate team members to achieve desired results
- Ensure that service levels consistently exceed expectations for the team
- Handle inbound and outbound calls
- Work with Progressive Leasing customers and provide exceptional customer service
- Manage and accurately document account details
YOU’LL BRING:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Bilingual (English/Spanish) a plus
- Will need to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
- Proficiency with Microsoft Office Suite
- Must be available to work nights, weekends and holidays
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
