Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
- Performs business support, using data organizing and coordination skills.
- Assists in development of process and procedures.
- Performs tasks based on developed procedures.
- Conducts follow ups to determine applicability of quality controls
- Assists with the coordination of reporting, routing, and verifying the resolution of quality related issues
- Provides coordination, facilitation, and encouragement for cross-team interaction and sharing
- Evaluates QA methodology
- Works with the project manager/coordinator to incorporate QA tasks in the project work plan
- Facilitates communication of suggestions and lessons learned to team members and leadership
- Completes special assignments and other relevant duties as assigned, to ensure successful completion of project
- Exhibits and promotes adherence to company methodology, tools, and best practices
- Works with others to continually review and improve processes
Responsibilities
- Monitors transactions to ensure compliance against performance standards.
- Develops and implements key process improvements.
- Develops systematic approaches to assure high-quality services are provided.
- Partners with operational team leads on areas of opportunity that have been identified.
- Documents performance trends to develop processes and improve overall performance.
- Assesses associate performance and delivers coaching based on findings.
- Assists with the development of training, QA processes, and process improvement.
- Interacts with work leaders, supervisors, and managers.
- Provides feedback and coaching to transaction processing personnel on errors created.
- Provides support in creating and reviewing documented SOPs with operations.
- Detects, examines, and reports fraudulent activities.
- Helps create corrective and preventive action plans for error elimination or minimization.
- Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
- Performs other duties as assigned.
- Complies with all policies and standards
Skills/Knowledge
- HS diploma or equivalent. Associate’s degree highly preferred
- Intermediate/Advanced proficiency in Microsoft Office
- Strong time management and prioritization skills
- Strong English communication skills, both written and verbal
- Strong computer skills, including various software programs
- Experience working in an end user technical support environment preferred
- Experience with assessments, improvement implementations and reporting preferred
- Experience working with business intelligence end users not required, but is a plus
- Experience working with Medicaid programs a plus
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $25.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
