Specialist Collections
remote">Remote/On-site Remote Job ID 29839 Category Finance, Accounting & Real Estate Pay Range $19.54 - $26.00/hr. based on location & experience
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
Collect cash for open Accounts Receivable
Follow up on a regular basis with the customer until a payment resolution is received
Escalate to the Team Lead if/when problems or concerns arise
Ability to research Accounts Receivable issues and reconcile payment remittances.
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Independently perform root cause analysis on customer issues.
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.
What you bring to the table:
Actively work to understand customer ordering platforms and how billing is integrated into that platform
Plan and organize work so Service Level Agreements, Goals and Objectives are realized.
Effectively communicate with external Staples customers regarding past due invoices.
Need to approach customers with a customer service type approach.
Promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales and Customer Service Relationship building with Staples customers
Excellent written and verbal skills
Time management and organizational skills
Good analytical skills
Ability to assess a problem and promptly resolve or escalate accordingly
What’s needed- Basic Qualifications:
2+ years experience in B2B Credit and Collections
Large ERP Experience (Oracle, SAP etc.)
Basic to Intermediate skills in Excel
Ability to coordinate with other internal departments
What’s needed- Preferred Qualifications:
Associates or Bachelors Degree in Business Management or Finance
Use of Collection Software (Webcollect, Getpaid etc.)
Understanding of Accounting Principles
Understanding of Credit Management processes
Proficiency in Microsoft suite and O365
Familiarity with different methods of billing and invoicing customers
We Offer:
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
