Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Mailroom Room Coordinator
Responsibilities include document receiving, opening, sorting, preparation, scanning, mailing and archiving.
In this role, the following functions are managed:
- Accepting mail, logging mail and matching mail to record retrieval order.
- Prepared and coordinate facility packets for mail
- Sorting and scanning documents
Inbound Mail Function
- Open, review and sort incoming mail received from Custodian of Records/Providers, Court Systems, Opposing Counsels and Clients.
- Accurately log in mail, review and identify content and match to a record retrieval order.
- Prepare paper medical records and other healthcare related correspondence for scanning.
- Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, web portal.
- Scan invoices and payment checks and attached to portal.
- Monitor email accounts and respond to inquiries from internal Operations teams.
- Operate postage meter, inserter, scanner, printers.
Outbound Mail Function
- Generate, Review, and prepare files of outgoing letters to Providers on a daily basis.
- Maintain tracking of all outgoing letters using Excel spreadsheets.
- Operate postage meter, inserter, scanner, printers.
- Review and process return mail.
- Monitor email accounts and respond to inquiries from Operations team.
- Meet quality and productivity standards as indicated by service level.
- Comply with HIPAA and other regulations regarding confidentiality of information.
- Open, review and sort incoming mail by Client / Audit Program.
- Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.
Scanning Function
- Organize pages received and scan using printer and scanner
- Review scan to ensure pages are uploaded and readable
- Organize and archive physical documents
- Shred documents daily, weekly and monthly as defined by procedures.
Qualifications:
- Education: High school diploma or equivalent
- Prior experience in mailroom, production or back office, especially in insurance or healthcare setting
- Prior experience as a document processor or working with Medical Records
Knowledge and Skills:
- Demonstrates the ability to work in an organized, efficient and process-oriented manner
- Strong oral and written communication skills and the ability to problem solve
- Ability to transition from one task to another, while maintaining attention to detail
- Proficient in Microsoft Office, emphasis with Excel and Outlook
- Comfortable working in a high-volume, fast-paced environment either with a team or individually
- Comfortable using various types of office equipment and software programs.
- Prior Insurance or Healthcare experience a plus
EEO/Minorities/Females/Vets/Disabilities
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
- Pay Type Hourly
- Min Hiring Rate $16.00
- Max Hiring Rate $17.00
