As a Specialty Product Specialist at InformData, you will be responsible for obtaining detailed work history information from record holders and verifying company information provided by the subjects. Your work will be essential in ensuring that our clients receive accurate, validated information, fostering trust and maintaining a high level of integrity in all transactions. If you're passionate about making a difference and contributing to the success of clients in a remote environment, we’d love for you to join our team.
Duties and Responsibilities
- Handle inbound and outbound calls to record holders.
- Maintain professionalism on calls and in all internal and external communications
- Maintain and improve quality of results by adhering to standards and guidelines
- Handle escalated cases to obtain verified work records.
Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.
Qualifications
- Ability to be adaptable and be flexible to process changes
- Professional verbal and written communication skills
- Exceptional active listening skills with ability to capture what is being stated accurately
- Ability to navigate through multiple computer applications with speed and accuracy
- Persistency, ability to probe effectively
- Ability to quickly and accurately document information
- Excellent judgement with ability to report accurate content
- Ability to problem solve complex issues and use analytical skills
- Ability to maintain a high level of organization
- Ability to multitask and follow assignments to completion with high attention to detail
- Team oriented
- Ability to type 60 WPM or more
- Solid accuracy of grammar and spelling
- High School diploma or equivalent experience
- Proficiency in data collection and computer applications
- 6 months previous customer service and call center experience
- Previous data entry experience
- Meeting of productivity standards in current role
Working Conditions
- This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
- The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
- This position may be requested to work overtime on occasion to meet company objectives.
Physical Requirements
For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.