At InformData, we are dedicated to building trust, delivering high-quality services, and maintaining a strong commitment to integrity. As an International Specialist, you will manage the daily operations of the international department, including tasks such as conducting criminal record checks, verifying employment and education details, and overseeing activities like manual request entry, identifying late orders, updating open orders, and following custom client assignments. If you’re eager to be part of a dynamic team that promotes growth, collaboration, and exceptional customer service in a remote environment, we’d love for you to join us.
Duties and Responsibilities
- Adhere to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met
- Perform the necessary research to ensure customer orders are processed thoroughly and efficiently
- Maintain client confidence and protect operations by keeping proprietary information confidential
- Utilize all available tools to effectively perform job responsibilities
- Communicate timely updates and results as outlined by InformData and client expectations
- Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure
- Maintain communication with the vendors to establish lasting relationship
- Ensure that all searches are being updated with the required details within the required time frame
Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.
Qualifications
- Must have a High School diploma or equivalent
- Detail-oriented, with good written and oral communication skills
- Must have strong organizational skills and time management skills
- Must be flexible and able to multitask
- Proficient in Microsoft Office Suite (Excel - Intermediate or higher proficiency)
- Proven ability to identify, assess and solve problems and communicate results
- Experience with process workflow design and creating standard operating procedures
- Basic knowledge of data structures
- Must be fluent in both English and Spanish (written and verbal)
Working Conditions
- This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
- The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
- This position may be requested to work overtime on occasion to meet company objectives.
Physical Requirements
For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
