The role of the ICOACH is to support members within Waypoint to be connected to others by supporting independence and the enhancement of skills identified in the Remote Monitoring Personal Care Plan using assistive technology and remote and in person coaching. This position supports members with improving skills, promoting self-determination, encouraging personally satisfying lifestyles and fostering growth to the greatest extent possible.
The ICOACH will be responsible for maintaining a safe and supportive environment for members through remote and in person coaching, while ensuring that members are treated with dignity and respect. The ICOACH will support the interests, culture, and needs of the people we serve, and to promote respectful interaction with all individuals.
The ICOACH will work successfully within a team as well as professionally represent Waypoint, supporting individuals using in person coaching and the remote coaching platform. The ICOACH will provide remote support as defined in the member’s Personal Care Plan. The ICOACH will exemplify professional values, ethics, responsibility, and confidentiality.
- Activating and connecting to each location monitored by cameras and sensors by establishing a connection to each site at the beginning of every shift. Reconnecting to each location and checking the status of the cameras and sensors on an hourly basis or as assigned (24/7). This check may be performed more frequently if requested by the individual living arrangement due to the specific needs of members.
- Monitoring the presence of staff and compliance with minimum staffing ratios in homes/programs and contacting supervisors when staffing shortage is observed. When needed, dispatching staff to a location to resolve a situation as detected by the system or due to monitoring pre-scheduled needs of the consumers living at each residence. These needs may include, but are not limited to, turning, or repositioning a consumer at certain times, assisting with teaching interactions, and responding to safety or behavior issues
- Problem solving with each individual team regarding ways to best support the needs of individuals served in each living arrangement by providing support and guidance to program staff as needed and keeping accurate records regarding issues occurring throughout their shift.
- Ensuring the safety, and rights of persons served and responding to requests for assistance from program staff and/or persons served utilizing a variety of required communication tools, implementing home security measures, and using sound judgment to react to unplanned and emergency situations.
- Remotely supporting persons served to increase their independence and to exercise their rights by remotely and in person prompting and teaching skills in various activities of daily living as natural teaching opportunities arise, using informal teaching procedures.
- Provide support and guidance for members as outlined in their Personal Care Plan.
- Exercise sound judgment to ensure the safety and welfare of members. Notify supervisor of any situation developing or occurring in the home which could have a negative impact on the home’s operation or member’s welfare and safety.
- Acknowledge and respond to software notifications within appropriate timeframes, while prioritizing alert responses appropriately.
- During remote coaching hours respond to safety concerns and respond accordingly, dispatching in person staff as needed.
- Serve as an advocate for individuals receiving remote support by making recommendations to the appropriate supervisor/administrator, in areas where changes, updates and modifications can improve the quality of services/supports the member receives.
- Respect each member’s right to privacy and confidentiality.
- Ensure that all medications are passed in a safe manner.
- Understand and comply with licensing requirements, MaineCare requirements, Person-Centered Planning requirements and all of Waban’s policies and procedures.
- Provide remote coaching to DSP’s in identified homes based on identified areas of need.
- Provide information to supervisor based on remote and in person coaching interactions.
- Documenting actions taken throughout the shift by maintaining logs and other data collection
- records to indicate actions taken at each location, the completion of hourly checks at each location and information or concerns regarding members seen throughout the shift
- Report concerns and successes to ICOACH supervisor
- Follow work schedule, demonstrate consistent attendance, adhere to core hours, and accurately record hours worked.
- Timely and accurate service documentation including but not limited to individual service records, billing service records, internal and external staff communications and reportable events.
- Managing and reporting, platform errors, malfunctions, and other technical issues per policy and procedural guidelines
- Manage agency funds by accurately recording expenditures as required.
- Conduct self in a professional, collaborative, and positive manner. Develop and maintain cooperative and collegial relationships with all staff while demonstrating a willingness to resolve conflicts quickly and completely.
- Operate as part of a team, maintaining a willingness to accept direction, constructive feedback, and information from the team.
- Maintain all required certifications for the Direct Support Professional position.
- Be able to pass a knowledge check on the member’s personal care plans prior to providing support services
- Attend and participate in all required staff meetings and trainings
- Maintain a highly consistent and punctual employee work record, avoiding absenteeism and tardiness.
- Demonstrate flexibility and a willingness to assist in all residential settings as needed.
- Actively promote safety and safe practices. Ensure a clean and orderly program site while implementing all cleaning routines and checklists. Independently initiate maintenance and upkeep as necessary.
- Follow all agency safety standards and procedures.
- Alert ICOACH supervisor to safety and/or maintenance needs by following the internal protocols regarding the Maintenance Department.
- Follow all transportation policies including identifying any maintenance concerns with vehicles
- Other duties as assigned
- · Prior experience working directly with adults with ID/D required. Required. Must have the desire to work with individuals with intellectual disabilities, including a willingness to learn and support individuals living with complex disabilities
- · Strong communication skills, desire, and ability to support and teach others remotely.
- · A willingness to implement positive behavior supports, implementing structured activities, collecting accurate treatment data and behavior data, and demonstrating effective communication with members, families, coworkers, and other professionals.
- · Prior experience with Assistive Technology or the use of Electronic Health Records is desirable. A willingness and demonstrated aptitude using computers, smartphones and tablets and focus attention on screens displaying the monitoring station software
- · Ability to type 30+ words per minute
- · Ability to sit/stand at a workstation/desk for scheduled shifts
- · Should be computer proficient (Windows based applications)
- · Should be able to follow detailed instructions related to operating systems and client care plans
- · Color vision may be a requirement due to the nature of alerts displayed in the applications
- High School Diploma or GED
- Must become DSP, CRMA and Safety Care certified as a primary responsibility of the position
- Must have valid driver’s license from state of residence and a clean driving record.
- Must be proficient in speaking, reading and writing English.
- Must have or gain through training the information technology skills to enter time & attendance, documentation of services, manage & complete trainings, and communicate with Supervisor and co-workers.
- Normal degree of flexibility; ability to sit or stand for extended period. Speak and model clear English to provide effective support to individuals who use English as a primary language, hear at normal speaking levels/ability to receive detailed information through oral communication, close visual acuity to perform activities such as collecting/preparing data, providing instruction, and extended use of technology/computer screens, and implement care as outlined in the Personal Care Plan.
Sign on bonus
Medical, Dental, Vision Insurance
Retirement Plan
Paid Time Off
Paid Holidays
Employer Paid Short Term Disability
Employer Paid Life Insurance and AD&D
Critical Illness and Accident Insurance
Flexible Spending Accounts
