*Position:* Customer Service Representative
*Pay:* $23.50 - $30.00 per hour
*Schedule:* Monday to Friday, 8 AM to 4 PM (40 hours/week)
## Overview
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team at AVA Advisory Group. This role is essential in providing exceptional service to our clients and ensuring their needs are met effectively and efficiently.
## Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information regarding services and resolve issues promptly.
- Maintain a high level of professionalism and courtesy in all interactions.
- Collaborate with team members to enhance customer experience.
- Document and track customer interactions and feedback.
- Assist with air freight inquiries and logistics-related questions.
## Qualifications
- High school diploma or equivalent required; entry-level candidates welcome.
- Minimum of 1 year of customer service experience required.
- Minimum of 1 year of experience in air freight preferred.
- Strong communication and problem-solving skills.
- Ability to work independently in a remote environment.
## Benefits
- *Competitive Pay:* $23.50 - $30.00 per hour.
- *Annual Pay Increases:* Performance reviews with potential for raises.
- *Health Insurance:* Comprehensive medical, dental, and vision coverage.
- *401(k):* Retirement savings plan with company match.
- *Paid Time Off:* Generous PTO policy.
- *Career Growth:* Opportunities for advancement within the company.
## Work Schedule
- *Days:* Monday to Friday
- *Hours:* 8 AM to 4 PM
- *Shift:* Day shift, 8-hour shifts
If you are passionate about customer service and meet the qualifications, we encourage you to apply and be part of our team at AVA Advisory Group where your skills will be valued and rewarded.
