Claims Handler
Location: Home-Based
Position: Fixed Term
Hours: 17 hours per week on a 3 week rolling Rota, hours between 08:00 and 18:30 on Saturday & Sunday.
Successful candidates must be able to commit to Monday - Friday training for the first two weeks.
Our Opportunity:
Davies are looking to recruit exceptional Claims Handlers to join our growing Home Emergency team. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
What will your day look like:
- Respond to inbound calls from home emergency insurance customers
- Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
- Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
- Opportunity to multi skill across many insurance product lines
Knowledge and Abilities:
- Your professional and amiable approach.
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
